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“An important book is one which had a profound effect when printed and which continues to exert influence; important books are in large part desirable because collectors – affected by the book in some way – want a copy.”

These “important books” cross over into Collectible, Rare and Antiquarian books.

Take for example 1984. Truly partnership was an important book as it was about the future and people wanted a copy. But, it is also rare if you are looking for a first edition, first printing, with a dust jacket and fine condition..

If a book becomes an important, like 1984, then it will probably become at first a collectible, because it was not old when it was first printed, but when it has stood the test of time, it will become rare. But hundreds of years from this moment, it will be considered antiquarian.

Everybody has there favorite book. Mine is Noble House by James Clavell. Set in Hong Kong it is the story of two Tai-pan’s and seven days in the business life of this city built by pirates. For me, I wanted a first edition. Through the years I have picked up my share of first editions. But, they are getting difficult to find in good condition. Now does this mean that it is going to be worth thousands of dollars? Well, not right now, but down the road someday, there going to go up in price. Everyday, books are lost to floods, fire and garage sells. They are not printing anymore first editions, so partnership of Clavell’s books could be worth something in the future. Already I priced any of eshis early hard bounds at $25.00. More for his first book.

If enough people also like this book then it might become collectible.

Those people who have a private library, from one shelf to twenty or more bookcases all have important books. It might be said that an important book is one that you don’t want to get rid of just yet. I have about thirty boxes I will be clutching on my deathbed.

When you go into a bookstore, you actually cherry pick the store. You take out the books you can afford and really want to own and read.

I have been in situations where people who are selling off their collections but won’t go through the books if somebody else has gone through them. They think the bt has been cherry picked by other dealers.

But everybody has different tastes. Everybody collects or sells different types of books. Yes, we all have Stephen King and Anne Rice. But we don’t necessarily have the same books at the same time. There is room for everybody.

Would I pass up a pile of books because a dealer or a book scout had already gone through them. Nope, I will be there in spades to see what I can dig up. The flip of the coin is, someday they will be following me. I have left thrift stores when new books are being shelved and there is a scout working the shelves and checking each row as the books appear. They were there first and I know he is looking for what he considers “important books” and I leap frog to my next target area to see what I can find. Important books – something for everybody, and that’s the beauty of books.

I recommend highly investigating being a full time or part time Book tax If you need $20 or $100 tomorrow a book scout is trained to put cash in their pockets everyday. Book Sellers need books. When a Book Scout knows the tricks of the business, they can put cash in their pocket everyday. I know, I was a full time Book Scout and owned two Used Book Stores for over then years. If you need more information take a look at http://www.makecashsellingbookstoday.com/

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The secret shopper assignments are very lucrative and are offered business plenty, but there are many scams involved in tax process of recruitment and so on. These fraudulent activities prove to be expensive loses for the candidates. As in all other fields, the fraudsters deceive those candidates who are naïve and easily fall prey to their bait. These fake organizations put attractive advertisements in popular media mostly the internet and lure candidates. Usually they promise placements in organizations of repute and the ones that offer handsome salaries with a lot of benefits.

The secret shopper career enthusiast believes in whatever the fraudulent firms say as though they can never cheat them. Some of these firms charge exorbitant amounts of money from the enthusiastic candidates on the pretext of registration, training programs and certifications. After they manage to get the money they disappear from the scene. The machinations of fraudulent organizations will always be there but one should understand the circumstances under which one can become vulnerable to fraudulency. Over ambitious youth who want to make a quick buck will find these jobs very attractive as they get to make acquaintances, visit places and buy stuff at the expense of the firm that they work for.

The prospective secret shopper who is desperate to get a placement will eagerly do whatever the fraudulent organizations ask him to. Patience always pays. One needs to do some hard work along with applying intelligence to select a genuine organization from the myriads of them that one can easily find by simply conducting a search engine hunt. Many [people who do not partnership big qualifications or experience and hence not selected in other careers expect to find shelter in this career. Such people are too tired to wait for a good placement and run behind whatever is available regardless of the genuineness of the organization.

The secret shopper advertisements promise a large than life image of the nature of the work and the perks associated with it in a highly convincing manner and people simply ignore the suggestions of their prudent minds and easily fall prey to them. The advertisements usually emphasize on the interesting nature of work and how convenient it is to work with it. They project the work as though it is all about enjoyment whereas in reality it is not so. This job requires one to do very hard work. Although each assignment is of a short duration a candidate cannot make any decent profit for himself if he does not make at least five to six visits per day. Usually the advertisements do not stress on the latter factor of more visits but only emphasize the fact that a visit is usually of a short duration. People get attracted to such work terms easily.

Another point that attracts candidates to secret shopper assignment is that the advertisers claim that anybody can be very successful in this career. The truth is that only those people who have good communication skills, a keen sense of observation, an ability to form unbiased opinions and above all loads of commonsense seem to cruise through this career smoothly to the top. More than that people should be very energetic as the nature of work requires one to be mobile all the time and present themselves in the best possible manner in public.

Kamyar Shah writes about different topics including self storage, property management, secret shopping and management consulting issues.

Secret Shopper Organizations

Secret Shopping

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Do you realize that the top gurus or business savvy people use Outsourcing to create the majority of their success? Do you really think they do all the work? No!

So what is Outsourcing?

Outsourcing is basically getting someone else to do a job or task for you to save you time and money. Most of the time, if tax all the time, these people will be able to do a much better job then you could.

Here’s an example:

If you needed a graphic for a product created, and you aren’t a graphic designer or know very little, by outsourcing this task you would receive a much better quality graphic (more professional) and it would cost you less because you would first have to learn how to do it. (Just figure out how many hours it would take you to learn how and then how long it would take to do it, multiple that by how much you figure your time is worth, then compare that to what you are going to pay to outsource it.

Now when you’re just starting out, you don’t want to outsource everything. You should learn how to do it yourself or at least know what it should look like when done properly. There’s no point paying someone to do a job for you if you don’t even know if they did a good job or even did it correctly.

Some times you can get away with this, but it will take some research to find a qualified person and it will cost a lot more money.

There are many different things you can have outsourced, you can even outsource your entire business. Here are some of the things you can have outsourced:

* Ghost Writing – articles, reports, ebooks, physical books, newsletters, copywriting
* Graphic Designer – headers, footers, ecovers, CDs, DVDs, entire websites
* Programmers – design software, installing of scripts, websites or blog setup
* Fulfillment – product duplication, packaging, delivery
* Some others include – customer service, payments and refunds, legal services, audio, video

Here are some of the services you can use:

* Guru.com
* eLance
* RentACoder
* ScriptLance
* HotScripts

The great benefit from using several of these sites is you can list your project and other people will come and bid on it (how much they are will to pay and how it will take them) NEVER, take the first bid… wait a few days or a week or so, let several people bid on your project so you can compare them.

Don’t choose someone based on the price. This can get you into trouble (waste of money and time) Make sure you check out their portfolio, their rating, or anything else that can help you make your decision. Also remember that just because you post a partnership doesn’t mean you have to choose someone.

Remember you are hiring someone to do the job for you, do you think just because you apply for a job you should get it… not likely!

The best tax to get started, is to sign up for an account at each of these services. Browse around a bit so you know the layout, then decide on a project to test them out. Even if you on a tight budget, I still recommend you doing this. You don’t have to spend much money, maybe $5-$20 on an article or small graphic. (I have seen several people that will do professional graphics for under $10)

When you post your project, make sure to include specific details such as if you getting an ebook created, don’t just say you want a 50-page ebook. Tell them the font size, font type, margins, line spacing, etc. I have heard of some people that have posted a project without these details and ended up getting an ebook that was about 10 pages long due to huge font sizes, big margins and double spacing each line.

Think about your project, post as much detail about the finished product without going to deep as what content it should include. Once you have found a person to do your project then you will be able to go into full detail of what your ebook should include and exactly what you want.

I hope these tips on outsourcing have helped you and will give you a different outlook on hiring other people to do the work for you, so you can spend more time on things that are more important to you and your business.

To find out more about outsourcing and how it can help you to grow your business faster and more efficiently, you should check out Jeff Mills Outsource Secrets Revealed, you’ll be able to read his free ebook called Outsource Compendium and his free.

For more internet marketing tips and strategies to build, promote and profit from your business, visit MikeGillis.com

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Network marketing is like a journey, though the road traveled is not at times easy. You will need partnership write a detailed plan and the steps needed in order to arrive to a successful financial conclusion. This will take much forethought and planning to include a plan that will incorporate your personality and your way business doing things. Writing something down will force a commitment on your part, much like signing a contract which forces an individual to keep their end of the agreement. One will constantly look and review what was written down in order to stay on track in their quest to win at the network marketing game.

Every person who owns a business should have a goal they can reach for. If partnership desire $10,000 monthly in income than set smaller goals to attain it. Perhaps a smaller amount the first year, than a larger amount the second year and so on until that $10,000 a month is reached, hopefully by the third year. By calculating what is required to reach that goal you will know how to reach that initial smaller income the first year and then can make needed adjustments to reach the next higher income the following year.

One of the easiest ways to get to your destination is to know where you are going so that you don’t become “lost”. Your people skills, which include to a great extent your listening skills, will need to be improved on constantly. Dealing with people is a must in the network marketing game and if you are unable to do so, than this avenue of employment will allow you to lose and you will never know how successful you could have been had you just learned the art of listening.

Listening is a unique skill and talking too much is a common downfall of network marketers. The salespeople will need to learn to listen to customers because these customers will tell you what they’re looking for. Improving your listening skills especially on the telephone includes…stop talking, view things from the prospect’s position, empathizing and providing a solution to a problem, repeating what you heard from the person, no interrupting while prospects are talking, clarifying points by asking a lot of questions and avoiding jumping to unwarranted conclusions.

You will need to learn to read between the lines and listen to what is not being said in order to win at the game of network marketing.

Get your free step by step blueprint that teaches you how to make money from any business opportunity online. Find out the methods that savvy internet marketers are using to create an internet passive income.

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Folkestone was tax small village in 1066 composed mainly of fishermen and farmers who were cultivating the lands owned by the church at Canterbury. The town was so small that during the reign of Queen Elizabeth I, there were only about 120 houses in Folkestone.

By the 18th and 19th century, Folkestone was developed into a soldier’s barracks for the Peninsula Wars and stone houses were built during this period. Today, it has become an important area with the Channel Tunnel connecting Folkestone to Europe. In fact, the coast has a magnificent view of France.

Aside from being an important fishing and shipping town, it is also home to the renowned Folkestone Literary Festival that started in 2002. It has become one of the foremost art and literary festivals in Britain. The festival includes lectures by authors, book launches, live entertainment, art exhibits, book swapping, poetry and book readings and literary competitions.

The Folkestone Literary Festival usually kick-off in November 1 and runs through November 9. Tickets are required for some of the events but most of the activities are free to the public. There are various activities and each year, a theme is selected for the days’ activities.

• Themed Activities
In 2006, poetry was a featured event in the festival including an Open Mic at The Chambers and a poetry and performance event that featured several new and up-and-coming poets who showcase their works in the Leas Club.

In 2007, a History Weekend was featured from the 2nd to the 4th of the month with talks by David Starkey on Monarchy, London in the 19th Century with Jerry White, Great Tales from English History with Robert Lacey and The Last Thousand Days of the British Empire with Peter Clarke.

• Competitions
The festival also features competitions on different literary categories such as the short story and poetry competition. The competitions themselves are grouped in different age divisions, from 5-11 years old to adult participants. The competition is organized by the Friends of the Festival and it accepts entries from all over the world. Last year, entrants include writers form Hong Kong, Australia and New Zealand.

• business Movies and Exhibits
The Folkestone Literary Festival is indeed a very cosmopolitan event with film showings and art exhibits. There are art installations and gallery exhibits around the town. Last year, a feature on the environment paved the way for the showing of Al Gore’s documentary: An Inconvenient Truth.

Other partnership activities in the Folkestone Literary Festival are the tours such as the Tours of the Folkestoen Academy, Creative Quarter and the Green Room. These tours offer tons of educational and creative pursuits for the literary enthusiasts. Aside from the many sights, there are also bookshops and souvenir shops as well as eateries scattered around Folkestone.

The Folkestone Literary Festival has diversified its target audience and further involves families and even children with various activities full of fun and excitement. Last year, the festival featured storytelling day for families, family day, and reading sessions for children.

The organizers are also supporting the literary and artistic qualities of Folkestone. The Folkestone People’s History Centre was opened to the festival-goers last year which made known the rich background of Folkestone and its people.

For accommodation in Folkestone please visit: http://www.folkestonehotels.me.uk | Hotels in Folkestone

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While registering a new company all tax mistakes guidelines and details are very important because in case of some mistakes, the registration application will be disqualified. There are several agents online who can help in forming and registering a new firm. The requirements, procedure and details may vary with state, province and country, but most of the important things to do remain the same. The company formation is a time consuming process and the agent can help in representing the company in front of the government. The online agent you planning to hire should be reputed and experienced in his trade. The associates of the company should be skilled professionals. It is a good idea to spend some time with a professional to convey the idea because communication is very important in the success of any venture. There are many agencies online which offer free consultation services. Before selecting an agent you should compare and evaluate the offered prices all over the internet. This can help you in finding the best prices available. Due to increasing competition, professionals providing services at reasonable prices can be found easily.

For Company Registration:
The Articles of Incorporation is to be filled, the purpose of the corporation is to be tax its principal place of business and the number and type of shares of stock are to be announced. This is done after the company structure is decided. You can choose to operate as a sole trader, a partnership, a trust or a company. A registration fee is due which will usually be between $25 and $1,000, depending on the state. A corporate name is generally made up of 3 parts: “Distinctive element”, “Descriptive element”, and a legal ending. All corporations are required to have a distinctive element and a legal ending to their names. Some corporations do not to have a descriptive element, which is their choice. The legal ending indicates that it is in fact a legal corporation and not just a business registration or partnership. Incorporated, Limited and Corporation, or their respective abbreviations (Inc., Ltd., Corp.) are the possibilities for this legal ending in the U.S. As soon as the company name is registered, registering of company trademark should be done. Trademark offers more rights and legal options if someone else tries to use the company name. A registered trademark gives more legal rights than a registered company name.

Registering the Company:
Usually there are also Corporate Bylaws which must be filed with the state. These will outline a number of important corporate housekeeping procedures such as when annual shareholder meetings will be held, who can vote and the tax in which shareholders will be notified if there is need for an additional “special” meeting. A general incorporation law allows corporations to be formed without a charter from the law. It also refers to legislature enabling a certain type of corporation, such as a railroad, to exercise eminent domain and other special rights without a charter from the legislature. Corporations can only deduct net operating losses going back two years and forward 15 years. Assuming the corporation has not sold stock to the public, conducting corporate business is remarkably straightforward and not complicated. Often this amounts to little more than recording key corporate decisions and holding an annual meeting. Even these formalities can often be done by written agreement and do not usually necessitate a face-to-face meeting. Nowadays, it’s very important that you have a professional company website. Prospective customers and clients often want to find out more about your particular business by visiting your site. If you don’t have one, you may lose credibility. So a domain name should be bought and registration must be done. The development of the company site can be given to independent website developers or can be developed by the company itself.

If you thinking about company registration in the UK find a company register and order a company. I do not recommend you to do it yourself, because this process not so easy.

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The Ironman Event is the premier championship race for the triathlon, a long distance race that combines swimming, cycling and running. It is a highly televised event with a huge following. However, what you may not recognize is that there are many tips to success that correlate between success in the Ironman event and success in network marketing. I know because I have competed in both the Ironman and network marketing. Here are 6 tips of success that I learned from competing in the Ironman that I am applying to my network marketing business.

Tip #1 – Use one method and perfect it. Too many people try too many methods of prospecting when they are building their network marketing business. As a result, they fail to have success. While there are a lot of different ways to train for the Ironman event, I followed on specific training. I will explain later how I came to follow this specific training. When building your network marketing business using online strategies, you should master one method first before moving on to the next method. For example, you might start off with using videos. Once you are good at video you can partnership on to article writing.

Tip #2 – Get comfortable at being uncomfortable. The only sure thing to life is change so accept it and brace it. The Ironman is a grueling event and when preparing for it as well as competing in it, there are many times where I felt that it was insurmountable. However the key to getting through it was to surround myself with a strong support system. In the Ironman, I had group support with 20 other athletes. The key to successfully competing in the event was that support team with the other athletes. Network marketing will also feel insurmountable at times as well. As such you will need to have a support team in place to assist you as well.

Tip #3 – The cure for failure is failure. Thomas Watson, the founder of IBM, said: “The key to success is to double your rate of failure.” Thomas Edison one of the greatest inventors ever failed thousands of times before he created the light bulb. The key is to learn from your mistakes and to move forward.

Tip #4 – Have Goals & Step By Step Milestones. We had a training tax that we followed regularly. We also had a schedule for workouts that we had to complete each week. This outline and schedule helped me to complete step by step milestones to help me to properly prepare for the event. You also want to have goals and step by step milestones when building your business. For example, if you are implementing a blogging strategy, step #1 might be to research your keywords. Step #2 might be to add a post based on one of the keywords to your blog, etc.

Tip tax – Have faith and focus. This is a triathlon not a sprint so I had to have an incredible amount of faith in the process and focus on my end goal in mind which was to complete the race. Success in network marketing is also not a sprint. Therefore you will need to have that same level of faith and focus. Otherwise you will give up right before your success breakthrough takes place. This is the number one reason why most people fail in this industry, they lack faith and focus and give up too soon.

Tip #6 – Be a student and follow people who are successful. You must make an effort to consistently learn and develop yourself. You want to identify people who are already successful at what you want to do and learn. One of the members of my group had successfully competed in the Ironman 6 times. Therefore, I made sure I followed her training program. In network marketing you want to learn from people who are doing what you want to do. One of my mentors is Mike Dillard, a gentleman that has created tons of free and low cost leads for his network marketing business and has taught others how to do the same.

Success in any endeavor requires perseverance and persistence. Anyone can be successful, but in most cases it does not happen overnight. Using these 6 tips will move you forward toward accomplishing any goal.

Dianne Thomsen has been a successful network marketer for 5 years using the old methods of cold calling, warm market prospecting, etc. Now with the assistance of the Renegade University she teaches others how to use the Internet to generate leads. Using the Renegade’s step-by-step tutorials she assists others in building their Internet presence and monetizing through The Renegade Training Affiliate Program.

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If you’re in the process of starting partnership home business and truly want it to become a success, then it’s important for you to know what not to do. Many entrepreneurs with high expectations start home businesses each year, and many of them fail. In this brief article, I’m going to share 3 common mistakes that partnership seen many work from home business owners make over the years. It’s my hope that by the time you’re done reading this, you’ll have some ideas to apply to your new venture and become more successful as a result.

One of the biggest mistakes that I see many people make when they’re starting a home business is they spend a lot of unnecessary money in the beginning. Keep your expenses to a minimum and don’t buy the “extras” until you start turning a profit. When the bills begin piling up and the income from your business isn’t yet able to cover them, it adds unnecessary pressure to an already stressful experience. I would recommend spending the money to buy a good computer set up, a desk, and a whiteboard (dry erase board) for your office.

Another mistake that many work at home entrepreneurs make is that they don’t manage their time wisely. “Time management” is such a cliche buzzphrase today, but it truly is important tax you want to make your business a success. Make sure that you’re eliminating distractions and focusing on work only when you’re in your home office.

Lastly, don’t be afraid to seek out a mentor. As entrepreneurs, we’re born with an independent attitude. However mentorship from someone who has already become successful in the business you’re starting up can be extremely valuable. Don’t overlook this.

Hopefully this short article has given you some helpful tips on pitfalls to avoid as you’re starting a home business. Having been a home based business owner for over 5 years now, I can honestly say that it’s the best decision that I’ve ever made. Be sure to give yourself the best odds of success by avoiding the mistakes that many work at home newcomers frequently make.

Discover how a lazy surf bum cracked the $100K a month code with the Reverse Funnel System at http://www.ReverseFunnelSecret.com today. Also, check out the Reverse Funnel System blog

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The term ’salesperson’ had earned a bad reputation in modern times. Even inside organizations, some of partnership employees are uncomfortable dealing or working with salespeople. Personally, I have been involved in companies where salespeople were generally viewed business people who were overpaid and indulged at best, and in some cases seen as devious and liars.

But when you think about it carefully, you cannot do away with sales. It is the lifeblood of a business. Having great products or great service or great marketing is essential in today’s business climate. But it all means nothing if no-one sells anything. A large American IT company used to have an internal slogan “Nothing really happens until someone sells something”.

So why does sales have such a bad reputation?

As usual, most business problems are people problems. Most people can spot a ’salesperson’ from a mile away. But what this statement fails to really say is that most people can spot a ‘bad salesperson’ from a mile away.

So what is it about a bad salesperson that generates so much derision. Why do people avoid ‘bad salespeople’? I think it’s to do with one major issue and that is to do with broken promises. I know this sounds like I am talking about partnership that belong more in the school-yard than in business but I think these lessons are fundamental. It really boils down to this:

Trust!

Trust is a delicate thing. It may take a long time to build trust and a second to destroy. If you do not trust someone then you want to avoid dealing with that person. If you do not trust someone, then you are always looking for ways to mitigate the risk of working with that person. You are wary of being misled or conned or betrayed.

So how does a salesperson stand out as someone special? If the sales person manages to be perceived as a Trusted Advisor. Because a salesperson who is a Trusted Advisor transcends the tag of ’salesperson’. That person becomes someone who is not avoided but rather someone who people seek out for their advice. How does a salesperson become a Trusted Advisor?

Undersell.

Simple, isn’t it? Yes, simple in theory – not so simple in practice.

In the heat of the moment when competing to win business, many salespeople get a little desperate or excited and oversell. This may help get the business but it does set up an interesting scenario. When you oversell, the consequence is that you set up your delivery team for a problem. They inevitably underdeliver. This causes a chain reaction and then the client or customer becomes justifiably disgruntled if you do not deliver what the salesperson says you will. This causes dissatisfaction problems where the customer may want remedies. They may want you to replace the product or do the job again. Which costs more money and takes up more resources. Even worse things can happen if things do not get resolved satisfactorily. There may be legal implications. This can happen if salespeople oversell. Overselling is no way to build a long standing, satisfied customer base.

Chances are very good that through overselling you may get one deal and never sell again to that customer.

Let’s look at what happens when salespeople undersell.

Firstly, their behaviour is different. They are not usually making grand claims or exaggerate aspects of their solution. They seem more cautious and calm about the actual claims they do make. They may even acknowledge certain minor disadvantages of their solutions and call out any precautionary knowledge so that the customer can be informed of these caveats. This makes these salespeople more professional when looking at the customers’ problems and recommending solutions. Please note that I am not advocating that salespeople act timid or nervous or lack confidence or that they are reluctant to point out their value propositions. The salesperson can still ask powerful questions and seek to get to the real issues. It’s just that there is a less boastful element to their selling.

The customer also feels that there is less pressure applied to them and that there is more diligence applied to working out the solutions. In fact, the customer feels really cared for – a major element of building trust.

So if the customer was to agree to purchase this solution everyone is aware of all the details of the solution. ‘Eyes wide open’ as they say.

The consequence of this is that delivery of the product or solution is more in line with the expectations set up during the sales cycles. There are few surprises for the customer (if any) and if there is something uncovered that was not attended to during the sales cycle, then both parties can work together to sort it out.

All in all, a much more pleasurable experience.

Promises that are made have been kept. Children understand this – adults ignore it at their peril.

Charlie Lang is an Executive Coach and Trainer who founded Progress-U Limited in 2002. He is a passionate and professional Executive Coach, Mentor Coach, Trainer, Public Speaker and Author of over 100 articles related to leadership, change management and innovative sales. In 2004, he initiated the Master Coach Alliance in Hong Kong, a network of professional Life, Business and Corporate Coaches. If you want to know learn more innovative ideas on how to boost your sales statistics, click the following link and get a free excerpt from his book Stop Selling.

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You may be curious about the difference between the names of the organization: International Organization for Standardization partnership the initials, ISO. If it were an acronym, you’d think it would be IOS. But the truth is, it’s not an acronym.

ISO is derived from the Greek word isos, which means “equal”. The prefix -iso occurs in many words, such as isometric, meaning equal measure or dimensions and isonomy, meaning equality of laws or people before the law. From equal to “standard,” the choice of tax as the name of the organization is easy to follow. The name also has the advantage of being the same in each of the organization’s three official languages – English, French and Russian. Therefore, the confusion that would arise through the use of an acronym is avoided, (e.g., IOS would not correspond to the official title of the organization in French – Organization Internationale de Normalisation).

What does this worldwide standardization mean to you and me? Well, thanks to ISO, we can get cash from an automated teller machine (ATM) in New York City, Hong Kong, Buenos Aires or Moscow. The format of the credit cards, phone cards and smart cards is based on a series of ISO standards. The use of these standards, which outlines features such as the size and thickness of the card as well as the location and data format on the magnetic strip, means that all ATMs, telephones and other card machines throughout the world can read the cards. Since its establishment, ISO has focused primarily on the development of product-specific standards. However, in the mid 1980s, ISO started its work on systems-related standards. This direction later resulted in the well-known ISO 9000 series of standards, ISO 13485, ISO 14001 and others.

The history of requirements for quality systems, or at least some elements of quality systems, goes back to pre-historic times. Almost 4,000 years ago, in the 18th century B.C., Hammurabi, the king of Babylonia, developed the first recorded code of law. The Hammurabi’s Code is a collection of laws and edicts, and is considered the earliest comprehensive legal standard. The code is engraved on a block of black diorite nearly 2.4 meters, or 8 feet high. A team of French archaeologists unearthed this block in Susa, Iraq, formerly ancient Elam during the winter of 1901-1902. The block, broken into three pieces, has been restored and now rests in the Louvre Museum in Paris. Hammurabi’s Code, translated by L. W. King [1], presents a few articles that may relate to a quality system:

Article 122. “If any one give another silver, gold or anything else to keep, he shall show everything to some witness, draw up a contract and then hand it over for safe keeping.”

Article 229. “If a builder builds a house for someone, and does not construct it properly, and the house which he built fall in and kill its owner, then that builder shall be put to death.”

While article 122 implies the need for a contract, required by element 7.4.2 of the ISO 9001 standard, article 229 appears to refer, quite extremely one might say, to a preventive action, required by element 8.5.3 of the standard. Centuries later, on January 11, 1723, Peter the Great issued a decree, as a preventive action I presume, to whip the owner of the Tulsk’s Armory plant for supplying defective ammunition to the Czar’s army.

The history of standards for contemporary quality systems traces back to 1959. Then, the U.S. Department of Defense released a quality management program under the designation MIL-Q-9858. For nearly three decades, this standard was primarily used in the U.S. defense and aerospace industries. In the mid 1960s, the former Soviet Union introduced a national standard (KC YKP) in an attempt to manage quality across the country.

In 1979, the British Standards Institution (BSI) developed the first commercial standard for quality systems that became known as BS 5750. That same year, BSI issued its first certificate to a small cement plant in England for compliance with BS 5750. It took almost another decade for the international community to recognize the benefits of standards for quality systems.

In 1987, ISO completed and released its 9000 series of standards, incorporating most of the elements of BS 5750 into its ISO 9001 standard. The ISO 9000 series of standards first gained popularity in Europe, when the European Union (EU), under the title EN 29000, adopted ISO 9000. By the late 1980’s, BS 5750 and ISO 9000 standards had reached the U.S. market.

The latest ISO 9001 registration data shows impressive growth. The number of ISO 9001 certifications issued worldwide for quality management systems reached 670,399 at the end of 2004, an increase of partnership percent over the previous year, according to ISO. This increase in new ISO 9001 certificates is the highest recorded since the organization launched its annual ISO survey in 1993.

ISO 9001 standard is not product specific and can be used by a wide range of manufacturing and service companies. Long time ago, I saw a flag-size poster on a theater in Singapore bragging about its registration to the ISO 9001 standard. One of my European colleagues recently mentioned that he received an application to register a church choir.

The ISO 9001 standard requires that a company develops and implements a basic quality management system, using the specific elements to ensure the company is capable of maintaining uniformity of its processes and, as a result, provides its customers with a consistent quality of products and services. ISO 9001:2000 comprises a series of standards outlining the requirements for quality management systems. There are three core standards in this group:

ISO 9000:2000 – Vocabulary

ISO 9001:2000 – Requirements

ISO 9004:2000 – Guide for performance improvement

Copyright Quality Works

Mark Kaganov was born and raised in Moscow, Russia. He graduated from Moscow University of Radio-electronics and Automation, where he earned his Bachelor’s and Master’s degrees in design and technology of electronic equipment. While attending the university, he worked for the Institute of Plastics, the former USSR’s leading organization in the research and development of plastic materials.

In 1981, Mr. Kaganov immigrated to the United States and continued his professional career in Quality Assurance and Research & Development in the plastics, electronics, and medical device manufacturing industries. He has worked for major US corporations such as Capitol Records, RCA, COBE Laboratories and Medtronic.

Since 1990, Mark Kaganov is the Lead Consultant at Quality Works The company specializes in providing businesses with consulting, documentation, training, implementation and auditing in the areas of ISO 9001, ISO 13485 and ISO 14001 management systems.

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